Maletis Beverage
7000 N. Cutter Circle
Portland OR, 97217
Main Office (503)735-2300
Customer Service (503)BUD-BEER

Columbia Business Center
Building #55 Suite #150
600 Assembly Ave.
Vancouver Washington 98682

Email: info@maletis.com

MALETIS BEVERAGE Careers

JOB DESCRIPTION

POSITION:  CUSTOMER SERVICE / INSIDE SALES

MISSION: LEADING THE INDUSTRY WITH QUALITY PRODUCTS, TEAMWORK AND CUSTOMER SATISFACITON.

GENERAL: PROVIDE CUSTOMER SERVICE TO INTERNAL AND EXTERNAL CUSTOMERS. DEVELOP PRO SELL ACCOUNT BASE.

DIRECT REPORT: SALES MANAGER

SKILLS NEEDED:

• BASIC COMPUTER SKILLS
• BASIC OFFICE SKILLS (INCLUDING BUT NOT LIMITED TO TELEPHONE  SKILLS, COPYING, FAXING, FILING, SORTING, ETC.)
• EXCELLENT CUSTOMER SERVICE SKILLS
• SELF MOTIVATED. (REQUIRES MINMAL SPUERVISION)
• DETAIL ORIENTATED
• EXCELLENT COMMUNICATION AND PUBLIC RELATION SKILLS.
• EXCELLENT TIME MANAGEMENT SILLS
• EXCELLENT ORGANIZATIONAL SKILLS
• ABILITY TO MULTI TASK AND INTERACT WITH MULTIPLE CONTACTS.
• BASIC SELLING SKILLS
• WORKING KNOWLEDGE IN THE FOLLOWING SOFTWARE APPLICATIONS.
• WINDOWS
• EXCEL
• OUTLOOK
• WORD
• INTERNET NAVIGATION

RESPONSIBILITIES:

• MAKE DAILY PHONE CONTACT WITH PRO SELL CUSTOMER ACCOUNT BASE TO DETERMINE THEIR ORDER NEEDS. ENTER ORDERS INTO THE SYSTEM.

•  FOLLOW-UP WITH TRANSPORT AND DELIVERY DRIVERS WITH ANY IMPORTANT NOTES OR INFORMATION FOR THE CUSTOMERS NEXT SCHEDULED DELIVERY DAY

• MAINTAIN UP TO DATE CONTACT INFORMATION FOR THE ASSIGNED PROSELL ACCOUNT BASE. (INCUDING BUT NOT LIMITED TO CURRENT OLCC LICENSE, CONTACT INFORMATION, PHONE NUMBERS, EMAIL ADDRESS, ETC.)

• TAKE INCOMING PHONE CALLS REGARDING CUSTOMER SERVICE NEEDS. COMMUNICATE THOSE NEEDS TO THE PROPER DEPARTMENT, MANAGER, OR SALES REPRESENTATIVE.

• DOCUMENT AND COMMUNICATE CUSTOMER SPECIAL DELIVERY NEEDS

• ATTEND ALL SALES GENERAL SALES MEETINGS.

• SELL IN NEW PRODUCT INFORMATION TO ASSIGNED CUSTOMER BASE.

•  REVIEW MESSAGES EACH MORNING LEFT ON THE CUSTOMER SERVICE VOICE MAIL.  COMMUNICATE THOSE MESSAGES TO THE PROPER PERSONEL OR DEPARTMENT.

• MAINTAIN PROPER COMMUNICATION WITH SALES MANAGER AND TEAM LEADERS REGARDING NEW ACCOUNT LEADS. GATHER ALL IMPORTANT INFORMATION NEEDED TO MAKE A PROPER FOLLOW UP CALL BY MANAGEMENT OR SALES REPRESENTATIVE.

• SET UP NEW CUSTOMERS IN THE DATABACE.

• WORK WITH THE DRAFT DEPARTMENT TO PRIORITIZE HOT SHOT ORERS, DRAFT TECH ISSUES AND SPECIAL EVENT DRAFT NEEDS ARE TAKEN CARE OF.

• ABILLTY TO INVOICE PRODUCT FOR DOCK SALES AND RELIEVE THE FRONT DESK IF NEEDED.

• MAINTAIN WEEKLY CONTACT WITH COSTCO.
• PROCESS WEEKLY ORDERS
• WORK WITH COSTCO ORDER CONTACTS TO ISURE PROPER ORDERING AND INVENTORY LEVELS.
• COMMUNICATE WEEKLY ORDERS TO THE MALETIS INVENTORY COORDINATER, WAREHOUSE MANAGER, AND MIKE HALE AS NEEDED.
• CALL COSTCO STORES TO SCHEDULE DOCK TIMES FOR DELIVERIES.
• PROCESS AND COMMUNICATE ANY COSTCO INFORMATION COMING THROUGH THE CUSTOMER SERVICE DESK.

If you are interested in any of this position, please email us your Resume. Don't forget to give us your contact information! If you have any questions, you can call us at either the Portland location (503)735-2300